Privacy & Cookie Policy

Last updated: 5 July 2026

1. Who we are

This website is operated by Samantha Long, operator of Burnham Bungalow.

For the purposes of applicable UK data-protection law, Samantha Long is the data controller responsible for personal information collected through this website and in connection with enquiries and reservations.

Website: burnham-bungalow.co.uk
Email: [email protected]
Correspondence address: [insert a business correspondence address]

2. Information we collect

We may collect and process the following information:

Your name, email address, telephone number and postal or billing address.
Your arrival and departure dates, number of guests and booking preferences.
Information contained in enquiries, messages, reviews and special requests.
Payment and transaction information. Full card details are normally processed securely by the payment provider and are not stored directly by us.
Information provided through Airbnb, Booking.com or another booking platform where relevant to your reservation.
Technical information such as your IP address, browser, device information and website activity.
Cookie preferences and information collected through cookies or similar technologies.

Please do not provide unnecessary sensitive personal information through the website.

3. How we use your information

We use personal information to:

Respond to enquiries and provide requested information.
Check availability and provide quotations.
Create, manage and administer reservations.
Process payments, deposits, refunds and cancellations.
Send booking confirmations, arrival details and other information relating to a stay.
Provide customer service and resolve complaints or disputes.
Protect the property, guests and our business against fraud, damage or unlawful activity.
Maintain accounting, tax and business records.
Improve the website and booking experience.
Send marketing communications where you have agreed to receive them or where otherwise permitted by law.

4. Our lawful bases

Depending on the circumstances, we process personal information because:

It is necessary to take steps at your request before entering into a booking contract.
It is necessary to perform and manage your booking contract.
We must comply with a legal obligation, including accounting and tax requirements.
It is necessary for our legitimate interests in operating, protecting and improving the accommodation business.
You have given consent, such as for optional marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

5. Who we share information with

We may share relevant information with:

Lodgify, which provides the website, booking and property-management platform.
Payment providers that securely process reservation payments.
Booking platforms such as Airbnb or Booking.com, where a reservation involves those services.
Email, website-hosting, IT and communications providers.
Cleaners, maintenance contractors or other service providers where limited information is genuinely required to prepare for or support a stay.
Accountants, insurers, professional advisers or debt-recovery providers.
Police, courts, regulators, local authorities or other organisations where disclosure is required or permitted by law.

We do not sell guests’ personal information.

Third-party organisations process information under their own privacy policies or under contractual data-protection obligations.

6. International transfers

Some technology and booking-service providers may process or store information outside the United Kingdom.

Where this happens, we require appropriate safeguards to be used in accordance with applicable data-protection law.

7. How long we keep information

We retain information only for as long as reasonably necessary.

Unsuccessful enquiries will normally be retained for up to 12 months.
Booking, payment and accounting records may normally be retained for up to six years, or longer where required for tax, legal, insurance or dispute-resolution purposes.
Marketing contact details will be retained until you unsubscribe, withdraw consent or the information is no longer required.
Cookie information is retained according to the lifespan of the relevant cookie.

When information is no longer required, it will be securely deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information.
Ask us to restrict how information is used.
Object to certain uses of your information.
Receive information you provided in a portable format.
Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, email [email protected]. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office, although we would appreciate the opportunity to address your concern first.

10. Cookies

Cookies are small files stored on a computer, tablet or mobile device when someone visits a website.

This website may use:

Strictly necessary cookies

These are required for important functions such as website security, remembering booking details and enabling the reservation process. They do not normally require consent.

Preference cookies

These remember choices such as language or website settings.

Analytics cookies

Where enabled, these help us understand how visitors use the website so that we can improve it.

Marketing cookies

Where enabled, these may be used to measure advertising or provide more relevant marketing.

Non-essential cookies will not be used unless you give permission through the cookie banner. You can accept, reject or customise your choices through the banner and can also control cookies through your browser settings.

Disabling necessary cookies may affect the operation of the website or booking system.

11. Third-party websites

The website may contain links to external websites. We are not responsible for the content, security or privacy practices of those websites. Please review their privacy policies before providing personal information.

12. Changes to this policy

We may update this Privacy & Cookie Policy when our services, technology or legal obligations change. The latest version will appear on this page with the date of the most recent update.

13. Contact us

Questions about this policy or how personal information is handled should be sent to:

Samantha Long
Burnham Bungalow
Email: [email protected]